Private Policy | Sweetpea & Pillow

Effective Date: 14 June 2023

This Privacy Policy describes how Sweetpea & Pillow Properties Ltd. ("we," "us," or "our") collects, uses, stores, shares, and protects the personal information of visitors ("Visitors") and users ("Users") of our website. By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information Collection

We receive, collect, and store any information you enter on our website or provide to us in any other way. This includes personally identifiable information such as name, email, password, communications, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profiles. Additionally, we collect non-personal information, such as IP addresses, login information, computer and connection details, and purchase history. We may use software tools to collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

2. Information Collection Methods

We collect information when you conduct a transaction on our website and when you provide information directly to us. Your personal information will be used for the specific purposes stated in this Privacy Policy only.

3. Purposes of Information Collection

We collect both non-personal and personal information for the following purposes:

To provide and operate our services;
To offer ongoing customer assistance and technical support;
To contact Visitors and Users with service-related notices and promotional messages;
To create aggregated statistical and inferred non-personal information for improving our services;
To comply with applicable laws and regulations.

4. Information Storage, Use, Sharing, and Disclosure

Our website is hosted on the Wix.com platform, which provides the online platform for our services. Your data may be stored through Wix.com's data storage, databases, and general applications on secure servers behind a firewall.

We also use direct payment gateways provided by Wix.com, which adhere to the Payment Card Industry Data Security Standard (PCI-DSS) requirements for secure handling of credit card information.

We may communicate with Visitors and Users through various channels, including email, telephone, text messages, and postal mail, for account-related notifications, dispute resolution, fee collection, surveys, updates about our company, and enforcement of agreements and applicable laws.

We do not sell, rent, or lease your personal information to third parties unless we have your permission or are required by law to do so. However, we may share your information with trusted service providers who assist us in operating our website, conducting our business, and serving our Users, as long as they agree to keep the information confidential.

5. Withdrawing Consent

If you no longer want us to process your personal data, please contact us using the following information:

Email: serena@sweetpeaandpillow.com

6. Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. It is your responsibility to review this policy periodically for changes. Changes and clarifications take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you by updating the Effective Date provided at the beginning of this policy.

7. Questions and Contact Information

If you have any questions or requests regarding this Privacy Policy or if you would like to access, correct, amend, or delete any personal information we have about you, please contact us using the following information:

Email: serena@sweetpeaandpillow.com

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.